Responsible Gaming
at fa99bet

1 Our Commitment to Safe Play

fa99bet believes that gambling, when done responsibly, is a legitimate and enjoyable form of entertainment. We are equally committed to the belief that every player on our platform deserves a safe environment — one where fun never tips into harm. Our responsible gaming programme is not a compliance formality; it is a core part of how fa99bet operates as Bangladesh's trusted online betting platform.

We recognise that a small proportion of people who gamble may develop patterns of behaviour that are harmful to themselves, their finances, or their families. fa99bet takes this reality seriously. We have invested in player protection tools, staff training, and ongoing monitoring systems to identify at-risk behaviour early and to intervene with care and respect.

Our responsible gaming commitments include:

• Strictly enforcing the 18+ age requirement for all account registrations and gameplay
• Providing account-level tools that allow players to limit, pause, or close their access to fa99bet at any time
• Training our support team to handle responsible gaming conversations with empathy, discretion, and speed
• Never marketing to players who have voluntarily self-excluded or requested a cool-off period
• Regularly reviewing player activity patterns for signs of problem gambling and proactively reaching out where appropriate
• Ensuring that responsible gaming information is easy to find, clearly written in English, and accessible at any time

2 Age Restriction & Verification

fa99bet operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place any bet on our platform. This requirement is absolute — there are no exceptions. 18+

How We Verify Your Age

During the KYC (Know Your Customer) verification process, fa99bet requires every player to submit a valid government-issued identity document that confirms their date of birth. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence
• Birth certificate (in combination with a secondary photo ID)

Accounts where age verification is pending are permitted to explore the platform but may not make deposits or place real-money bets until age confirmation is complete. Any account found to belong to a person under 18 will be permanently closed immediately and all associated balances forfeited in accordance with our Terms & Conditions.

Protecting Minors at Home

fa99bet strongly urges all account holders who share a device or home with minors to take additional precautions. We recommend:

• Setting a strong, unique password on your fa99bet account that is not accessible to children
• Using device-level parental controls and content filtering software
• Never leaving an active fa99bet session unattended on a shared device
• Enabling SMS OTP authentication so that account access requires your mobile phone

3 Problem Gambling Self-Assessment

It is not always easy to recognise when gambling has moved from entertainment to a problem. The following questions are adapted from internationally recognised problem gambling screening tools. Be honest with yourself — this assessment is private and is provided solely for your own benefit.

4 Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling expenditure is to set a deposit limit before you begin playing. fa99bet's deposit limit tool lets you cap the total amount you can add to your account over a defined rolling period.

Important Rules for Limit Changes

• Decreasing a limit takes effect immediately — the lower cap is applied as soon as you save the change.
• Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This deliberate delay protects you from impulsive decisions made in the heat of the moment.
• All limits are denominated in BDT (Bangladeshi Taka). Example: setting a daily limit of ৳5,000 means you cannot deposit more than ৳5,000 in any rolling 24-hour window.
• Limits apply across all deposit methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — cumulatively, not per method.

5 Time-Out & Cool-Off Periods

Sometimes you simply need a break — a few days away from gambling without the permanence of full self-exclusion. fa99bet's time-out feature is designed precisely for this situation. A time-out is a temporary suspension of your ability to deposit and bet, while your account remains open and your balance is preserved.

Available Time-Out Durations

• 24 Hours — A one-day pause, ideal if you feel you have been playing too long today.
• 48 Hours — A weekend break from the platform.
• 7 Days — A full week to reset, reflect, and return with fresh perspective.
• 30 Days — A month-long break for players who want a more substantial cooling-off period without committing to full self-exclusion.

What Happens During a Time-Out

• All deposit channels (bKash, Nagad, Rocket, Upay, cards) are immediately disabled
• All betting and game-launching functionality is suspended
• Your account balance is safe and untouched
• You may still log in to review your transaction history or request a withdrawal of existing balance
• fa99bet will not send you any promotional or bonus marketing emails during the time-out period
• The time-out cannot be cancelled or shortened once activated — it runs for its full duration

6 Self-Exclusion Programme

Self-exclusion is the strongest account protection measure available on fa99bet. When you self-exclude, your account is fully suspended for the chosen period — you cannot log in, deposit, or bet under any circumstances. fa99bet will also cease all marketing communications to your registered email and mobile number for the duration of the exclusion.

Self-Exclusion Periods

• 1 Month — Short-term self-exclusion for players who need a firm but limited break
• 3 Months — A quarter-year break, recommended for players who have identified recurring problematic patterns
• 6 Months — A half-year exclusion that provides substantial distance from the platform
• 1 Year — An annual exclusion for players with significant concerns about their gambling behaviour
• Permanent — Indefinite closure of your fa99bet account with no possibility of reactivation

How to Self-Exclude

1. 1
   Contact fa99bet Support Email [email protected] with the subject line "Self-Exclusion Request". State your registered username, email address, and your chosen exclusion period clearly.
2. 2
   Identity Confirmation Our team will verify your identity against your registered account details to ensure the request is legitimate and the correct account is actioned.
3. 3
   Immediate Enforcement Your account is suspended within one hour of the verified request. All deposit channels and game access are disabled. You will receive a confirmation email.
4. 4
   Balance Withdrawal Any remaining balance in your account at the time of self-exclusion can be withdrawn to your registered bKash, Nagad, or Rocket number within 3 business days before the account is fully locked.
5. 5
   Reactivation (Timed Exclusions Only) For non-permanent exclusions, reactivation can be requested in writing after the full exclusion period has elapsed. A mandatory 7-day reflection period applies before the account is restored.

7 Support Resources & Helplines

fa99bet is a gambling platform and our team, while trained and caring, are not clinical counsellors. If you believe your gambling has become a serious problem, we strongly encourage you to seek help from qualified professionals. The following resources offer confidential, expert support:

National & International Support Organisations

• Kaan Pete Roi (Bangladesh): Bangladesh's emotional support helpline, available in both Bengali and English. Provides confidential telephone counselling for individuals experiencing psychological distress including addiction-related concerns.
• Gamblers Anonymous: An international fellowship programme following a 12-step recovery model. Online meetings are available in English for players in Bangladesh who cannot access in-person groups.
• GamCare (International): Provides structured online counselling, self-help tools, and a moderated forum for people affected by problem gambling worldwide.
• BeG ambleAware (UK/International): Offers free, confidential advice and information for anyone affected by problem gambling — available online and accessible from Bangladesh.

Signs That Professional Help May Be Needed

Consider reaching out to a professional counsellor or support service if you recognise any of the following in yourself or someone you care about:

• Inability to stop gambling despite repeated attempts to cut down
• Persistent feelings of guilt, shame, or despair related to gambling
• Significant financial debt accumulated through gambling losses
• Relationship breakdowns, family conflict, or social isolation caused by gambling
• Gambling as the primary coping mechanism for stress, depression, or anxiety
• Thoughts of self-harm or hopelessness connected to gambling outcomes

Tips for Friends and Family

If someone close to you may have a gambling problem, your support can make a meaningful difference. Here are some practical steps you can take:

• Approach the conversation with empathy and without accusation — expressions of concern are more effective than ultimatums
• Educate yourself on the signs of problem gambling so you can identify them clearly
• Encourage them to use fa99bet's self-exclusion or cool-off tools and offer to assist them with the process
• Seek support for yourself as well — organisations like GamCare offer dedicated resources for families of problem gamblers
• Avoid lending money that may be used for gambling — this prolongs the problem rather than solving it

8 Contacting fa99bet Support

fa99bet's responsible gaming support channel operates 24 hours a day, 7 days a week, including all public holidays. All responsible gaming enquiries are handled by a dedicated sub-team with specialised training in sensitive conversations.

How to Reach Us

• Email: [email protected] — Use subject lines such as "Responsible Gaming Request", "Self-Exclusion", "Deposit Limit Help", or "Account Closure" to ensure fast routing to the right team member.
• Live Chat: Available within your fa99bet account dashboard. Click the chat icon in the bottom-right of the logged-in interface. Average response time: under 3 minutes.

What to Include in Your Message

To help us act on your request as quickly as possible, please include the following in any responsible gaming email:

• Your registered fa99bet username
• Your registered email address
• The specific tool or action you are requesting (e.g., "I want to set a daily deposit limit of ৳3,000" or "Please self-exclude my account for 6 months")
• Any relevant context if you wish to share it — this is optional but helps our team provide better support

Confidentiality Guarantee

Every responsible gaming conversation you have with fa99bet is handled in strict confidence. Details of your self-exclusion, cool-off request, or support enquiry are never shared with third parties, are not visible to other players, and are not used in any marketing profiling. Your privacy is protected under our Privacy Policy.