fa99bet Privacy Policy

1 Information We Collect

1.1 Registration Data

When you create a fa99bet account, we collect the following information directly from you:

• Full legal name as it appears on a valid government-issued identification document
• Date of birth (used to confirm you meet the 18+ age requirement)
• Email address and Bangladesh mobile number
• Chosen username and encrypted password
• Residential address (city, district, and country)

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and age verification requirements, fa99bet may request the following documents during the KYC process:

• A copy of your National ID (NID), passport, or driving licence
• A recent utility bill or bank statement as proof of address (issued within 90 days)
• A selfie photograph for facial verification against your identity document

KYC documents are processed through a secure, encrypted verification workflow. Access is restricted to authorised compliance personnel only.

1.3 Financial & Transaction Data

When you make deposits or withdrawal requests on fa99bet, we collect transaction-related data including:

• Payment method used (bKash number, Nagad number, Rocket number, Upay, Visa or Mastercard last four digits)
• Deposit and withdrawal amounts denominated in BDT
• Transaction timestamps, reference IDs, and processing status
• Wallet balance history for your fa99bet account

fa99bet does not store full card numbers or mobile banking PINs. Payment credentials are tokenised and handled by PCI-DSS-compliant payment processors.

1.4 Behavioural & Usage Data

As you use the fa99bet platform, we automatically collect technical and behavioural data that helps us operate and improve the service:

1.5 Voluntary Communications

If you contact fa99bet support, submit a feedback form, or participate in a survey or promotion, we retain the content of those communications along with your contact details and the date of correspondence. This information is used solely to respond to your enquiry and to improve our services.

2 How We Use Your Data

fa99bet uses the personal data we collect for the following clearly defined purposes:

2.1 Account Management & Service Delivery

Your registration data is used to create and maintain your fa99bet account, authenticate your login sessions, process your deposits and withdrawal requests, credit bonus rewards, and communicate essential account updates such as password changes, deposit confirmations, and withdrawal status notifications.

2.2 Identity Verification & Age Compliance

KYC data is used exclusively to verify that you are who you claim to be, that you are 18 years of age or older, and that your account details are consistent with the payment methods linked to your account. fa99bet takes its 18+ compliance obligation seriously. 18+

2.3 Anti-Money-Laundering & Fraud Prevention

Transaction data and behavioural signals are analysed by fa99bet's automated risk systems to detect patterns consistent with money laundering, account fraud, bonus abuse, and other prohibited conduct defined in our Terms & Conditions. Where suspicious activity is identified, fa99bet is legally obligated to investigate and, where appropriate, report findings to relevant authorities.

2.4 Responsible Gaming Monitoring

Session duration, betting frequency, and stake escalation data are used by fa99bet's responsible gaming engine to identify players who may be displaying signs of problem gambling. Where such patterns are detected, fa99bet may proactively reach out to the player with responsible gaming resources, or enforce a temporary session limit. Full details of our responsible gaming tools are available at /responsible-gaming.

2.5 Marketing Communications (With Consent)

Where you have provided explicit consent during registration or subsequently opted in, fa99bet may use your email address and mobile number to send promotional content including bonus offers, seasonal promotions (such as Eid specials or BPL cricket promotions), and VIP programme updates. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected].

2.6 Platform Improvement & Analytics

Aggregated and anonymised usage data is used by fa99bet's product team to understand how players navigate the platform, which game categories are most popular, and where the user experience can be improved. This analytics use does not involve identifiable personal data.

3 Legal Basis for Processing

fa99bet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

4 Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by fa99bet when you visit our website. They allow fa99bet to recognise your browser across sessions, remember your preferences, keep you securely logged in, and understand how you interact with the platform. fa99bet also uses similar technologies including local storage, session storage, and browser fingerprinting for security and fraud-prevention purposes.

4.2 Categories of Cookies Used

4.3 Managing Your Cookie Preferences

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menus. Please note that disabling strictly necessary or security cookies will impair your ability to log in and use fa99bet normally. fa99bet does not currently support a cookie preference centre widget, but you may contact [email protected] to request that your functional and analytical cookie data be cleared.

4.4 Third-Party Tracking

fa99bet does not permit third-party advertising networks or social media tracking pixels to operate on fa99bet.app. The only third-party scripts active on the platform are those belonging to contracted service providers — such as game providers (Evolution Gaming, Pragmatic Play, Spribe) and payment processors — who are contractually bound to use any data solely for the purpose of delivering their contracted service to fa99bet.

5 Data Sharing & Disclosure

5.1 Categories of Recipients

fa99bet does not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent strictly necessary for each stated purpose:

• KYC & Identity Verification Partners: Contracted identity verification service providers who process your NID, passport, or facial verification data solely for the purpose of confirming your identity and age on behalf of fa99bet.
• Payment Processors: bKash, Nagad, Rocket, Upay, and card-acquiring partners who require your payment details to process deposit and withdrawal transactions. Each payment processor is governed by their own privacy policy and applicable financial regulations.
• Game Providers: Third-party studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) receive a player session token when you launch a game. This token does not contain your full profile; it identifies your session for game-round settlement purposes only.
• Legal & Regulatory Authorities: fa99bet may disclose personal data to law enforcement, financial intelligence units, or other government bodies where required by applicable law, court order, or regulatory investigation. Such disclosures are made only to the minimum extent legally required.
• IT & Infrastructure Providers: Cloud hosting and content delivery partners who process data on fa99bet's behalf under strict data processing agreements that prohibit any independent use of fa99bet player data.

5.2 International Data Transfers

fa99bet's primary data infrastructure is located within the Asia-Pacific region. Where personal data is processed by a service provider located outside Bangladesh, fa99bet ensures that appropriate contractual safeguards are in place to protect the data to a standard equivalent to that applicable in Bangladesh. If you have questions about international transfers of your specific data, contact [email protected].

6 Data Retention

6.1 Retention Periods

fa99bet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:

6.2 Data Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures. Where data has been anonymised (i.e., it can no longer be linked to an identifiable individual), it may be retained indefinitely for aggregate statistical purposes without further restriction.

6.3 Account Closure

If you request closure of your fa99bet account, your active session data and marketing preferences are deleted immediately. Your registration, KYC, and transaction records are retained for the periods specified above to satisfy our legal obligations. You will not receive any further marketing communications after account closure.

7 Your Privacy Rights

As a player on fa99bet, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request". fa99bet will acknowledge your request within five (5) business days and resolve it without undue delay.

7.1 Right of Access

You have the right to request a copy of the personal data fa99bet holds about you, together with information about how it is being used, who it has been shared with, and how long it will be retained. This is commonly referred to as a Subject Access Request (SAR).

7.2 Right to Rectification

If any personal data fa99bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please note that certain data — such as your date of birth once verified — cannot be amended without the submission of supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that fa99bet is legally required to retain certain data (e.g., transaction records and KYC documents) for mandatory regulatory retention periods — these categories cannot be deleted on request.

7.4 Right to Restrict Processing

You have the right to request that fa99bet restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests and a decision on that objection is pending.

7.5 Right to Data Portability

Where processing is based on your consent or on a contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. fa99bet will provide this data in JSON or CSV format upon request.

7.6 Right to Object to Marketing

You have an absolute right to object to fa99bet using your personal data for direct marketing purposes at any time. Upon receipt of such an objection, fa99bet will cease all marketing communications to you immediately and permanently.

8 Data Security

8.1 Technical Security Measures

fa99bet implements a comprehensive set of technical security controls to protect player data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and fa99bet servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and payment tokens
• Multi-factor authentication (MFA) required for all internal staff access to player data systems
• Automated intrusion detection and anomaly monitoring on all production infrastructure
• Regular third-party penetration testing and vulnerability assessments
• Strict role-based access controls limiting data access to personnel with a genuine operational need

8.2 Organisational Security Measures

Beyond technical controls, fa99bet maintains organisational security practices including mandatory privacy and data security training for all staff who handle player data, a documented incident response plan covering data breach scenarios, and contractual data processing agreements with all third-party service providers that bind them to equivalent security standards.

8.3 Data Breach Notification

In the event of a data breach that poses a risk to the rights and freedoms of affected players, fa99bet will notify impacted players without undue delay once the breach has been identified and assessed. Notification will be made via the email address registered to your fa99bet account and will include a description of the nature of the breach, the categories of data involved, the likely consequences, and the steps fa99bet is taking to address it.

8.4 Player Responsibilities

The security of your fa99bet account also depends on the steps you take to protect your own access credentials. fa99bet strongly recommends that you use a unique, strong password for your fa99bet account that is not reused on any other platform, enable SMS OTP two-factor authentication, and never share your login credentials with any third party. fa99bet will never ask for your password via email, SMS, or live chat.

8.5 Contact for Privacy Concerns

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how fa99bet handles your personal data, please contact us at: [email protected]. We aim to respond to all privacy-related enquiries within five (5) business days.